Check-In Procedures
Surgery
Please arrive at the time specified during your reminder call
New Clients: Return New Client Form with all 5 pages completed
Do not arrive to pick up your pet until after you are called
Payment and Post-op instructions will be given when you pick up your pet
Walk-Ins
New Patient (i.e. First time your pet has seen Dr. Harvey)
| Yes | No |
| 1. Fill out all 5 pages of the New Client Form | 1. Sign-In at Reception Desk |
| 2. Turn in the form at Reception Desk & Sign-In | 2. Get Pager--Works in retail store and parking lot |
| 3. Get a Pager--Works in retail store and parking lot | 3. Leave Clinic until Buzzed |
| 4. Leave Clinic until Buzzed | 4. Once Buzzed enter clinic--Only 2 people per party |
| 5. Once Buzzed enter clinic--only 2 people per party |
Walk-In Check-In Rules
Your Pet may NOT be checked in unless they have been seen in the past 3 years
or you have COMPLETED a new patient form
BE SPECIFIC
your pet will only be seen for procedures requested at check-in
Vaccinations--list types
Heartworm test
Flea/Tick/Heartworm preventative
Illness/Injury-list symptoms
Etc.
Then at the very bottom of that page under the appointment heading add
- A $35 fee must be paid before you can make an appointment if you have missed a previous appointment with less than 24 hours' notice
- Two missed appointments result in being put on a no appointments allowed list
We have to start cracking down on no-call; no-shows and make sure people understand that the vet needs to know why they are here immediately, not spend 10-15 minutes trying to figure out why the client walked in with their pet for vet services. This is how we are hoping to continue helping the most people possible at a reasonable cost
Appointments
New Patient (i.e. First time your pet has seen Dr. Harvey)
| Yes | No |
| 1. Fill out all 5 pages of the New Client Form | 1. Please call (316) 681-0515 to check in redial if you get voicemail |
| 2. Turn in the form at Reception Desk & Check-In | 2. Once Called enter clinic--only 2 people per party |
| 3. Get a Pager--Works in retail store and parking lot | |
| 4. Leave Clinic until Buzzed | |
| 5. Once Buzzed enter clinic--only 2 people per party |